Account Reactivation & Tax Return Retrieval Instructions
After clicking “CLIENT LOGIN” on the upper right hand corner of www.rgbrenner.com, you will be forwarded to R&G Brenner’s Cloud Service (RGB Cloud).
- If you already have an account, you will need to reset your password. Click on Forgot your password hyperlink.
- Enter your User Name (your “old RGB cloud service” user name).
- Enter the last 4 digits of your Social Security Number.
- Click on the Password Reset Link button.
- Check the email account you supplied for an email from email@example.com with the subject “RGB Cloud Password Reset Link”. (be sure to check your spam folder or junk mail folder as sometimes these automated emails get routed there).
- Click the hyperlink labeled “click here” in the email to resest your password.
- Enter a new password (minimum of 6 characters)
- Re-enter your new password.
- Click the Reset Password button. You will be brought to your account home page.
- You should see a folder for each tax year you had a return prepared with R&G Brenner. Click on the desired tax year folder to access your tax return. Be sure to read the “Read me” file as well.
Please note that RGB Cloud service only stores tax returns going back to tax year 2010. Any tax returns prepared before this year must be manually uploaded by our Customer Service Department. Furthermore, as this is a new system, all tax returns may not have been copied over. If you are missing any returns, please contact firstname.lastname@example.org and we will make sure all your returns are uploaded and accessible.
Thank you for using the RGB Cloud!
By “Going Green”, you are helping us to save the environment by reducing carbon emissions, plastics, toxic chemicals & paper. All your current and future tax returns you have prepared by R&G Brenner will now be stored safely & securely in this account. Please keep your username and password safe and we advise that you do not give access to this account to anyone other than those listed on your tax return(s) and to change your password annually.
-Team R&G Brenner
* The “Primary Taxpayer” is the taxpayer that is listed first on the tax return if return was filed as Married Filing Jointly.